Privacy policy

Welcome to Playnook and thank you for choosing us. In keeping with your rights and the protection of the information we collect, we have prepared this privacy policy to define the information we collect, how we use it, and how you can exercise your right to privacy.

By using our services, you agree to the collection, disclosure, storage, and use of your information as outlined in this policy. If you do not want us to collect, store, use, or share your information in the ways described in this policy, we suggest that you stop using our services and uninstall our programs. In compliance with regulations, we may change this policy and, therefore, we encourage you to consult it regularly.
Last updated 28/03/2023

1. Data controller

The data controller is Playnook S.r.l., with registered office at Fucecchio (FI) Piazza Seccatoi, 10, VAT number 07255710480, email and pec info@playnook.games, playnook@pec.it

2. Type of information, personal data and purpose of processing

Playnook collects and processes your information only to the extent necessary to fulfill one or more of its functions and activities, using fair and reasonable means.

In general, we collect, store and use information to provide you with a safe, efficient and personalized gaming and entertainment experience. The personal information you provide to Playnook allows us to provide the services you request, such as creating your game account and to notify you of new products or services, features or enhancements; service maintenance; inform you of upgrade opportunities, promotions or special events and offers. Playnook may supplement the information it collects, to the extent provided below, with third-party data in order to update contact information, perform market analysis, or improve its services. Personal information may be used for internal marketing and profiling purposes so that we can tailor our services to your needs.

As a data controller, Playnook may process your personal information if you use its App, but also through its website and social accounts.

The personal information we may collect and process through the services falls into the following general categories:

2.1 Personal data voluntarily provided by users

Your first and last name, nickname, email address, social account, age, profile photo, personal image, voice, your messages to our support service, data provided through the feedback function in App.

Information about how you use our services, date and time of access, features used, searches, content shown, browsing habits, shares, purchase history.

Information about the device type with which you access our services (make and model), operating system (type and version), time zone, and language.

Billing and payment details (bank account number, transaction amount, payment method, and applicable fees).

This data is used to register your account, allow you to access it, participate in the game, and use related features, including the ability to access your results log.

Such use is necessary and permitted to us for the purpose of fulfilling our contractual obligations and to enable you to use the services, following your express consent; some of the data in question, notably billing data, must mandatorily be shared with national tax authorities.

2.2 General Data Collected Automatically

Technical information about your device type, session date and time, IP address and browser type, technical details about the operating system you use, network, debugging information, usage and interactions with our services.

Such use is necessary and permitted to us for the purpose of fulfilling our contractual obligations, following your express consent, to enable us to communicate via the browser with your device, adapt our services to the device you are using, and detect, prevent and resolve any technical problems.

2.3 Data received from third parties

If you use services provided by third parties, including social media, in the event that you decide to create or access your Playnook account through their platforms, or use their services to take advantage of Playnook services, we may receive information about you from them.

Such information may consist of your identification numbers associated with the aforementioned platforms, which in turn may be linked to publicly available information, such as your name and/or profile photo, as well as information about your activities through the services in question

In the latter cases, the information collected by third parties and provided to us is not subject to our privacy policy but to that of such third parties, if any. Playnook disclaims any responsibility for any practices, actions or policies of such third parties and for the content or privacy practices of such services.

2.4 Data Collected via Cookies

Like most online services, we and our partners use cookies and similar tracking technologies to monitor activity related to our services and to ensure better personalization of our services by analyzing game usage, advertising practices, and preventing fraud.

Cookies are text files stored on your device; most browsers automatically accept cookies, but you have the option to change the setting to reject them; if you do so, some aspects of Playnook's services may not function properly.

3. Sharing of Personal Information

Playnook only shares your personal information with third parties in the ways described in this privacy policy. Specifically;

  • Other Playnook users have access to your public profile information (nickname, avatar, score, rewards, etc.);

  • Third parties who assume the status of our service providers may have access to your game data and specific identifiers on your device, for the purpose of personalizing, adapting and improving our services; these parties then assume the nature of joint data controllers, data processors, data processors or system administrators, depending on their specific characteristics; in any case, we do not share personal information with third-party advertisers for their direct marketing purposes. These are the service providers with whom Playnook currently has relationships:

    • Apple

    • Meta

    • Google

    • Mailchimp

    • Twitter

    • LinkedIn

    • Squarespace

    • Firebase

  • Your personal information and the contents of online communications (including but not limited to chat, voice communications, IP addresses, and your personal information) may be accessed and monitored as necessary to provide our services and may be disclosed: (a) when Playnook is ordered to disclose the information in response to a judicial proceeding (e.g., a judgment or order, search warrant, or subpoena); (b) to comply with applicable laws or regulations (c) to assist in the prevention or detection of crime, including by reporting such activity and/or exchanging information with entities, companies, and organizations (in each case subject to applicable law); (d) if we believe there is a threat to the health and/or safety of you, another person, or the general public; (e) for the purpose of protecting Playnook's rights;

  • Third parties assigned to process payments on Playnook's behalf will have access to sensitive information about your payment card, such data will not be stored or collected in any way by Playnook, but will be provided directly to said payment processors, who will use it in accordance with their privacy policy; in any case, said payment processors will be identified only among those that adhere to the Payment Card Industry Data Protection Standards (PCI-DSS), as defined by the PCI security standards council.

If Playnook is involved in a business transition process, consisting of a change in ownership or control, sale of all or part of its assets, acquisition by another entity, restructuring, reorganization, dissolution, bankruptcy or insolvency proceedings, we may disclose or transfer your information to the entity and/or entity involved in that transition

If your personal information becomes relevant to (a) protect the rights of Playnook, our users, our service providers or other stakeholders, (b) hold Playnook harmless from the consequences of even the prospect of legal action, (c) protect compliance with agreements between Playnook and you, (d) prevent or restrain or assist in investigations relevant to illegal activities, we may disclose or transfer your information to the extent related to achieving those purposes.

In conclusion, disclosure of personal data is permitted in all cases where it is necessary for the satisfaction of the purpose for which it was provided and in any other case following explicit authorization by the owner.

4. Storage of Personal Data

Personal Data will be processed at the headquarters of the data controller and at any other place where the parties involved in the processing are located. Personal Data will be processed generally within the European Economic Area and stored on servers generally located within the European Economic Area. Any transfer and storage of data in countries outside the European Economic Area will be bound to the purposes of the processing and performed in accordance with the provisions of Chapter V of Regulation (EU) 2016/679. You will, however, have the right to obtain information regarding the legal basis for the transfer of data outside the European Economic Area, the names of the entities that process the data in the interest of Playnook, as well as the security measures taken by Playnook and/or the entities acting in its interest to protect the data.

The personal data being processed will be retained for a period of time no longer than is necessary for the purposes for which it was collected or subsequently processed and, in any event, for a period no longer than twelve months from your last use of the services provided by Playnook. The data will be retained to the extent necessary for the fulfillment of legal and contractual obligations. At the end of the aforementioned period of inactivity, the data will be deleted, unless its retention is imposed on Playnook by compliance with applicable laws, for tax or contractual purposes, for needs related to the settlement of disputes (until their final resolution) or for purposes of protecting the safety of other Playnook users from possible fraud or illegal behavior

5. Security of Personal Data

Playnook, as the controller of the personal data collected, shall take appropriate technical and organizational measures to ensure a level of security appropriate to the risk of the processing, including encryption of personal data, guaranteeing the confidentiality, integrity, availability and resilience of the processing systems and services, as well as the ability to promptly restore the availability and access of such data in the event of a physical or technical incident. The controller and the processor shall ensure that any person acting under their authority and having access to personal data shall not process such data unless instructed to do so by the controller, unless required to do so by Union or Member State law, as governed by Article 32 of Regulation (EU) 2016/679.

6. Rights of the user

In compliance with the dictate of Chapter III of Regulation (EU) 2016/679, you are the holder of the following rights:

Art. 15 - Right of access.

You have the right to obtain from the data controller confirmation as to whether or not personal data concerning you are being processed and, if so, to obtain access to the personal data and information described in letters a-h of the aforementioned article;

Art. 16 - Right of rectification.

You have the right to obtain from the data controller the rectification of inaccurate personal data concerning you, without undue delay. You have the right, taking into account the purposes of the processing, to obtain the integration of incomplete personal data, including by providing a supplementary declaration.

Art. 17 - Right to cancellation.

You have the right to obtain from the data controller the cancellation of personal data concerning you, without undue delay, if there is one of the reasons indicated in letters a-f of the above article, within the limits of its paragraph 3.

Art. 18 - Right to limitation of processing.

You have the right to obtain from the data controller the limitation of processing when one of the hypotheses indicated in letters a-d of the aforementioned article occurs; the limitation implies that such data will be processed, except for storage, only with your consent or for the establishment, exercise or defense of a right in court, or to protect the rights of another natural or legal person or for reasons of relevant public interest of the Union or a Member State.

Art. 19 - Obligation to notify in case of rectification or cancellation.

Playnook will notify each of the recipients to whom the personal data have been transmitted of any rectification or erasure or restriction of processing carried out pursuant to Article 16, Article 17(1) and Article 18, unless this proves impossible or involves a disproportionate effort.

Art. 20 - Right to data portability.

You have the right to receive in a structured, commonly used and machine-readable format, personal data concerning you that you have provided to a data controller and you have the right to transmit such data to another data controller without hindrance from the data controller to whom you have provided them, in the cases indicated in letters a and b of the above article.

Art. 21 - Right to object.

You have the right to object at any time, for reasons related to your particular situation, to the processing of your personal data, Playnook will refrain from further processing the personal data unless it can demonstrate the existence of compelling legitimate grounds for processing that override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims. If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data carried out for such purposes, including profiling to the extent it is related to such direct marketing, in which case your personal data will no longer be processed for such purposes.

In addition to the above, the procedure of uninstalling the App entails the immediate cessation of data collection by Playnook.
For the exercise of the above rights you may contact the owner by sending a request to the email address indicated in point 1 (info@playnook.games)
If you believe that the processing of your personal data occurs in violation of the provisions of Regulation (EU) 2016/679 you can file a complaint with the Italian Data Protection Authority (Garante Privacy). In the hope that any disputed situation can be settled directly with Playnook please send your comments preliminarily to Playnook's email address (info@playnook.games).

7. Age limits

In compliance with the provisions of Article 8 of Regulation (EU) 2016/679 and Article 2 of Legislative Decree 101/2018, the processing of personal data of a minor is lawful where the minor is at least 14 years old; where the minor is younger, such processing is lawful only if and to the extent that consent is given or authorized by the exerciser of parental responsibility. Playnook, therefore, does not knowingly collect personal data from individuals under the age of 14 in the absence of consent from exercising parental responsibility and, should it verify that it has collected such data, it will immediately remove it from its servers.

8. Changes to this policy

Playnook notifies you that, in compliance with current law, it may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Before the change becomes effective we will notify you through the App. changes will be considered effective as of the date of posting on this page.

9. Contact

Playnook

Legal representative: Gabriele Antonelli

Piazza Seccatoi, 10 - Fucecchio (FI)

VAT 07255710480

Email: info@playnook.games

PEC: playnook@pec.it

Email of the Data Protection Officer (DPO): info@playnook.games