PlayNook Privacy Policy
Last updated: 20 August 2026
This Privacy Policy explains how PlayNook S.r.l. (“PlayNook”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you use the PlayNook mobile application, our website, or otherwise interact with our services (collectively, the “Services”).
This Privacy Policy also explains the choices and rights available to you under applicable data protection laws.
Using the Services does not constitute consent to all processing activities described in this Privacy Policy. We process personal data only where we have an appropriate legal basis, such as the performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent where consent is required.
1. Data Controller
The data controller is:
PlayNook S.r.l.
Piazza Seccatoi, 10
Fucecchio (FI), Italy
VAT No. 07255710480
Email: info@playnook.games
PEC: playnook@pec.it
PlayNook has not appointed a Data Protection Officer (“DPO”) at this time. Privacy-related requests may be sent to info@playnook.games.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal data processed by PlayNook in connection with the Services.
Third-party services, websites and platforms may process personal data independently according to their own privacy policies. This includes, for example, Apple, Google and social media platforms when you interact directly with them.
When PlayNook receives personal data from a third party and subsequently processes that data for its own purposes, PlayNook's processing is governed by this Privacy Policy and applicable data protection law.
3. Age Requirements and Children
PlayNook is intended for users aged 13 years or older and is made available through app stores subject to their applicable age restrictions, parental controls and account requirements.
During onboarding, we may ask users to select an age range, such as whether they are under 18, rather than requesting their exact date of birth.
We do not knowingly permit children under the age of 13 to create or use a PlayNook account.
If we become aware that personal data has been collected from a child under 13 in circumstances where such collection is not legally permitted, we will take reasonable steps to suspend or delete the relevant account and delete the associated personal data, unless retention is required by law.
Additional age requirements may apply depending on the user's country.
In particular, where applicable law requires parental or guardian authorization for a consent-based processing activity, we will not rely solely on the child's consent unless the child has reached the applicable age of digital consent.
Where an app store, platform or account provider offers a legally sufficient parental authorization mechanism, PlayNook may rely on that mechanism where permitted by applicable law. Where such a mechanism is not sufficient or available, optional processing requiring parental consent must not take place until an appropriate authorization has been obtained.
Parents or legal guardians who believe that a child has provided personal data to PlayNook contrary to applicable law may contact us at info@playnook.games.
4. Personal Data We Collect
The personal data we collect depends on how you use PlayNook and which features you choose to use.
4.1 Account and profile information
When you create or use a PlayNook account, we may process information such as:
name, where provided;
nickname or username;
email address;
profile image or avatar, where this feature is available and you choose to provide one;
age range selected during onboarding;
account identifiers;
account creation and login information; and
information necessary to manage your PlayNook account.
4.2 Sign-in information from Apple or Google
You may be able to create or access your PlayNook account using Sign in with Apple or Google Sign-In.
When you use one of these services, we may receive information made available to us by the relevant provider, such as:
a unique account identifier;
your email address, where shared;
your name, where shared; and
other account information you have authorized the provider to disclose to PlayNook.
With Sign in with Apple, you may choose to use Apple's private email relay instead of providing PlayNook with your personal email address.
Apple and Google separately process information in connection with their authentication services according to their own privacy policies.
4.3 Gameplay and service usage data
When you use PlayNook, we may process information concerning your interaction with the Services, including:
game activity;
features used;
game progress, results, scores or rewards;
session information;
dates and times of access;
interactions with the application;
technical events;
application performance information; and
other information necessary to provide and improve the Services.
4.4 Device and technical information
We may process technical information such as:
IP address;
device type and model;
operating system and version;
application version;
language;
time zone;
network and connectivity information;
device or application identifiers where permitted;
session information;
diagnostic information; and
technical information relating to errors, crashes and application performance.
We do not use these data for behavioral advertising.
4.5 Analytics and diagnostics
We use certain third-party services to understand how the Services are used, maintain their reliability, diagnose technical issues and improve the user experience.
These services currently include:
Google Firebase, for application infrastructure and related functionality;
Firebase Crashlytics, for crash reporting, diagnostics, stability and technical troubleshooting; and
Mixpanel, for product and usage analytics.
Depending on their configuration, these services may process identifiers, device information, usage events, application interactions and technical information.
Where applicable law requires consent before analytics or similar tracking technologies may be activated, PlayNook will process such data for optional analytics only after obtaining the required consent.
You may withdraw consent at any time using the privacy controls made available in the application, operating system or device, where applicable, or by contacting PlayNook. Withdrawal of consent does not affect the lawfulness of processing performed before withdrawal.
4.6 Purchases
Users may purchase products, content or features through the in-app purchasing systems provided by Apple App Store or Google Play.
Payments are processed by Apple or Google, as applicable.
PlayNook does not receive or store your complete payment card number, bank account number or other full payment credentials.
We may receive information relating to the purchase that is necessary to provide the purchased content or feature and maintain appropriate transaction records, such as:
product purchased;
transaction or order identifier;
transaction status;
date of purchase;
price or currency information where provided; and
information necessary to verify or restore a purchase.
Apple and Google independently process payment information according to their own terms and privacy policies.
4.7 Customer support and feedback
If you contact us or use a feedback feature, we may process:
your email address or account identifier;
the contents of your request or feedback;
technical information you provide to us; and
information necessary to investigate and respond to your request.
PlayNook does not currently provide or operate user-to-user voice communication or chat functionality and therefore does not collect or monitor private user voice or chat communications as part of the Services.
4.8 Newsletter and marketing communications
You may voluntarily subscribe to receive PlayNook newsletters, news, product updates or promotional communications.
We process your email address for these purposes only where you have expressly chosen to subscribe or another lawful basis specifically permitted by applicable law applies.
Subscription to marketing communications is optional and is not required to use PlayNook.
We currently use Mailchimp to manage and deliver email newsletters and marketing communications.
Every marketing email will provide a method to unsubscribe. You may also withdraw your consent at any time by contacting us.
4.9 Information relating to social media
PlayNook maintains official profiles, pages or communities on third-party platforms that may include Instagram and Facebook/Meta, TikTok, Discord, X and LinkedIn.
These platforms are not integrated into the PlayNook application for account authentication, advertising or behavioral tracking.
If you voluntarily interact with PlayNook through one of these services — for example by following our account, commenting, sending us a message or participating in a community — PlayNook may receive and process information associated with that interaction.
The relevant platform independently processes personal data according to its own privacy policy and terms.
5. Why We Process Personal Data and Our Legal Bases
For individuals in the European Economic Area and other jurisdictions requiring identification of a legal basis, PlayNook relies on the following grounds.
Purpose
Main data involved
Legal basis
Creating and managing your account
Account, profile and login data
Performance of a contract
Providing gameplay and Service functionality
Account and gameplay data
Performance of a contract
Apple/Google authentication
Account identifiers and authentication data
Performance of a contract
Processing and restoring in-app purchases
Account and transaction information
Performance of a contract and, where applicable, legal obligations
Responding to support requests
Account, contact and request information
Performance of a contract and/or legitimate interest in providing support
Maintaining security and preventing fraud or abuse
Account, device, technical and usage data
Legitimate interests in protecting PlayNook, its users and Services; legal obligations where applicable
Diagnosing crashes, bugs and technical problems
Device, application and diagnostic data
Legitimate interests in maintaining a safe and reliable Service; consent where required by applicable rules governing access to or storage of information on a user's device
Optional product analytics
Usage, event and device/application data
Consent where required by applicable law; otherwise legitimate interests only where permitted by law
Sending newsletters and promotional communications
Email address and subscription information
Consent, except where another specific marketing exception is permitted by applicable law
Complying with tax, accounting, regulatory or legal obligations
Account and transaction information
Legal obligation
Establishing, exercising or defending legal claims
Relevant account, transaction, technical or other data
Legitimate interests and/or applicable legal obligations
Where we rely on legitimate interests, we consider the necessity and proportionality of the processing and the impact on your rights and freedoms.
We do not use personal data for third-party behavioral advertising.
6. Mandatory and Optional Information
Certain information is necessary to create an account and provide the Services.
If you do not provide information that is necessary for account creation, authentication or delivery of a requested feature, we may be unable to provide the relevant Service.
Other information and processing activities are optional.
In particular, subscribing to marketing communications is optional and does not affect your ability to use PlayNook.
Where analytics or similar technologies require consent under applicable law, refusal or withdrawal of that consent will not prevent you from using the core functionality of the Services.
7. Automated Decision-Making
PlayNook does not currently carry out solely automated decision-making that produces legal effects concerning users or similarly significantly affects them within the meaning of Article 22 GDPR.
We do not use automated profiling for targeted advertising.
Product analytics may be used to understand aggregated or individual patterns of Service usage and improve the product, but not to make decisions producing legal or similarly significant effects on users.
8. How We Share Personal Data
We do not sell personal data.
We do not share personal data with third-party advertisers for behavioral advertising or cross-context behavioral advertising.
We may disclose personal data only where necessary for the purposes described in this Privacy Policy, including to the following categories of recipients.
Technology and infrastructure providers. Service providers that support the hosting, operation, security and technical functioning of PlayNook.
Google. In connection with Google Sign-In, Google Play, Firebase and Firebase Crashlytics, depending on the services used.
Apple. In connection with Sign in with Apple, App Store distribution and in-app purchases.
Mixpanel. For product and usage analytics.
Mailchimp. For newsletters and marketing communications requested by subscribers.
Professional advisers. Lawyers, accountants, auditors, consultants or other professional advisers where reasonably necessary.
Authorities and courts. Where disclosure is required by applicable law or by a legally valid and binding request from a competent public authority, court or regulatory body.
Corporate transactions. If PlayNook is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, relevant personal data may be disclosed to the parties involved subject to appropriate confidentiality, security and data protection safeguards.
Service providers that process personal data on PlayNook's behalf are required to process such data according to applicable contractual and legal safeguards.
A third party may act as a processor, independent controller or, in specific cases, joint controller depending on the particular processing activity and applicable law.
9. International Data Transfers
PlayNook is established in Italy.
Our primary application databases are hosted within the European Union.
However, some of the third-party providers we use are international organizations and may process personal data in countries outside the European Economic Area, including the United States.
For example, Mailchimp may process subscriber information in the United States. Google, Mixpanel and their subprocessors may also process certain information internationally depending on the relevant service, configuration and infrastructure.
Where personal data protected by the GDPR is transferred outside the European Economic Area, PlayNook relies on an appropriate transfer mechanism as required by Chapter V GDPR.
Depending on the recipient and destination, this may include:
an adequacy decision adopted by the European Commission;
the EU-U.S. Data Privacy Framework where the relevant U.S. recipient is validly certified;
Standard Contractual Clauses adopted by the European Commission;
supplementary contractual, technical or organizational safeguards where appropriate; or
another transfer mechanism permitted by applicable law.
You may contact us at info@playnook.games for information about safeguards applicable to relevant international transfers.
10. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected and as required by applicable law.
Account and gameplay data
Personal data associated with an inactive PlayNook account is generally deleted or anonymized no later than 12 months after the user's last use of the Services, unless a longer retention period is required for legal, tax, accounting, security, fraud-prevention or dispute-related reasons.
Users may also request account deletion at any time through the account deletion functionality available in PlayNook.
Deleted accounts
When you request deletion of your account, we will delete or anonymize personal data associated with the account within the period reasonably necessary to process the request, except for information we are required or permitted to retain under applicable law.
Certain information may temporarily remain in secure backups until the backup retention cycle expires.
Deletion of an account does not require us to delete information that we must retain to comply with applicable law, maintain necessary transaction records, prevent fraud, exercise or defend legal claims, or demonstrate compliance with previous privacy choices.
Purchase and transaction records
Information that must be retained for tax, accounting or legal compliance will be retained for the period required by applicable law.
Newsletter information
We retain your email address for marketing purposes until you unsubscribe, withdraw consent or the relevant mailing list is discontinued.
After you unsubscribe, we may retain limited information on a suppression or opt-out list where necessary to ensure that your preference is respected and to demonstrate compliance with applicable law.
Support requests
Support communications are retained only for as long as necessary to address the request and for a reasonable subsequent period where necessary for security, dispute resolution or compliance purposes.
Analytics and diagnostic information
Analytics and diagnostic information is retained according to the applicable configuration of the relevant service and only for as long as reasonably necessary for product analytics, security, stability and troubleshooting.
Where possible and appropriate, information may be aggregated or anonymized so that it is no longer personal data.
11. Account Deletion
PlayNook provides an account deletion function within the Services.
Deleting the application from your device is not the same as deleting your PlayNook account.
Uninstalling the application generally prevents that installed copy of the application from generating new activity, but it does not automatically erase information already stored in PlayNook systems.
To request deletion of stored account data, use the account deletion function or contact info@playnook.games.
12. Security
PlayNook takes appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, access or misuse.
Measures are selected according to the nature of the processing, available technology, implementation costs and the likelihood and severity of risks to users.
Measures may include, where appropriate, access controls, authentication mechanisms, encryption in transit or at rest, logging, backups, system monitoring, vulnerability management and organizational security procedures.
No electronic system or method of transmission is completely secure, and PlayNook therefore cannot guarantee absolute security.
13. Your Privacy Rights
Depending on the law applicable to you, you may have rights concerning your personal data.
For users protected by the GDPR, these include the right to:
obtain confirmation as to whether PlayNook processes personal data concerning you and access that data;
request correction of inaccurate or incomplete data;
request deletion of personal data where the applicable legal requirements are met;
request restriction of processing;
receive certain personal data in a structured, commonly used and machine-readable format and request its transmission to another controller where applicable;
object to processing based on legitimate interests;
object at any time to processing for direct marketing;
withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal; and
lodge a complaint with a competent supervisory authority.
Where PlayNook has disclosed personal data to recipients and is required by law to communicate a correction, deletion or restriction of processing to those recipients, it will do so in accordance with applicable law.
To exercise your rights, contact:
We may request information reasonably necessary to verify your identity and protect your account before fulfilling a request.
Where the GDPR applies, you also have the right to lodge a complaint with the supervisory authority in the country of your habitual residence, place of work or place of the alleged infringement.
As PlayNook is established in Italy, you may also contact the Garante per la protezione dei dati personali.
14. Marketing Preferences
You can stop receiving marketing emails at any time by using the unsubscribe mechanism included in our emails or by contacting us at info@playnook.games.
Withdrawing from marketing communications will not prevent PlayNook from sending necessary service messages, such as security notices, purchase-related information, important account communications or material changes concerning the Services where such communications are necessary.
15. Cookies and Similar Technologies
Where the PlayNook website or Services use cookies, SDKs or similar technologies, they are used according to applicable privacy and electronic communications laws.
Technologies that are strictly necessary to provide a service requested by the user may be used without consent where permitted by applicable law.
Where analytics or other non-essential technologies require consent, they will be activated only after the required consent has been obtained.
Where applicable, additional information and controls concerning cookies and similar technologies are provided through the relevant website or application consent interface.
Consent may be withdrawn through the available privacy settings or consent management mechanism.
16. Social Media and Third-Party Services
PlayNook may link to or maintain pages on third-party platforms.
PlayNook does not control the independent processing activities of those services.
If you choose to visit, follow or interact with PlayNook through a third-party platform, that platform may process information about you according to its own privacy policy, settings and terms.
You should review the privacy information provided by the relevant third party before using its services.
17. Users Outside the European Economic Area
PlayNook's Services may be available in countries around the world.
Depending on your place of residence, local privacy laws may grant you additional rights concerning access, correction, deletion, portability, restriction, objection, consent or information about disclosures of your personal data.
Where such laws apply to PlayNook, we will honor applicable rights and requirements.
For residents of jurisdictions with laws governing the sale or sharing of personal information, PlayNook does not sell personal data and does not share personal data for cross-context behavioral advertising.
Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be waived or restricted under applicable local law.
18. Legal Requests and Protection of Rights
PlayNook may preserve, access or disclose personal data where and to the extent reasonably necessary to:
comply with applicable laws;
comply with a valid and binding order or request from a competent court, regulator or public authority;
investigate or prevent fraud, security incidents or unlawful activity;
protect the safety and security of users and the Services;
enforce applicable agreements; or
establish, exercise or defend legal claims.
Requests from authorities located outside the European Union are assessed in accordance with applicable data protection law, including applicable rules governing international disclosure and transfers of personal data.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Services, our data processing practices, technology or applicable law.
The date shown at the beginning of this Privacy Policy indicates when it was last updated.
Where changes are material or where applicable law requires advance notice, we will provide an appropriate notice through the Services, by email or through another appropriate communication channel before the change takes effect.
Where a new processing activity requires consent, we will request that consent separately where required by law.
20. Contact Us
For questions about this Privacy Policy or the processing of your personal data, or to exercise your privacy rights, contact:
PlayNook S.r.l.
Piazza Seccatoi, 10
Fucecchio (FI), Italy
VAT No. 07255710480
Email: info@playnook.games
PEC: playnook@pec.it