PlayNook Terms of Service
Last updated: 20 August 2026
These Terms of Service (“Terms”) govern your access to and use of the PlayNook mobile application, website, games, digital content, features and related services (collectively, the “Services”).
The Services are provided by:
PlayNook S.r.l.
Piazza Seccatoi, 10
Fucecchio (FI), Italy
VAT No. 07255710480
Email: info@playnook.games
PEC: playnook@pec.it
Please read these Terms carefully before using PlayNook.
1. Acceptance of These Terms
By creating a PlayNook account, clicking or tapping an acceptance button where presented, or otherwise using the Services after these Terms have been made available to you, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not create an account or use the Services.
If you are not legally capable of entering into these Terms on your own, your parent or legal guardian must review and agree to these Terms on your behalf where required by applicable law.
These Terms form a legally binding agreement between you and PlayNook S.r.l.
Additional terms presented in connection with a particular feature, promotion or service may also apply. If additional terms conflict with these Terms, the additional terms will apply to the relevant feature to the extent of that conflict.
2. Eligibility and Age Requirements
You must be at least 13 years old to create or use a PlayNook account.
If the law of the country where you live requires a higher minimum age to use the Services without parental or guardian authorization, that higher age requirement applies.
If you are under the age of legal majority in your country, you may use PlayNook only with the permission and supervision of a parent or legal guardian to the extent required by applicable law.
By using PlayNook, you represent that:
you meet the applicable minimum age requirement;
the information you provide about your age range is accurate;
you have the legal capacity to enter into these Terms or have obtained any parental or guardian authorization required by applicable law; and
your use of the Services is not prohibited by applicable law.
PlayNook may suspend or terminate an account if we reasonably believe that the applicable age requirements have not been satisfied.
Parents or legal guardians who believe that a child is using PlayNook contrary to these requirements may contact us at info@playnook.games.
3. Your PlayNook Account
Certain features require a PlayNook account.
You may be able to create or access your account using an email address, Sign in with Apple, Google Sign-In or other authentication methods made available by PlayNook.
You agree to provide accurate information and to keep account information reasonably up to date.
You are responsible for maintaining the security of your account and for activity taking place through your account, except where such activity results from circumstances for which PlayNook is legally responsible.
You must not:
sell, rent, transfer or commercially share your account;
knowingly allow another person to impersonate you;
create an account using false or misleading information;
access another user's account without authorization; or
attempt to circumvent account security measures.
If you believe your account has been compromised, contact us promptly at info@playnook.games.
4. License to Use PlayNook
Subject to these Terms, PlayNook grants you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable license to download, install and use the Services for your personal and non-commercial use.
The Services are licensed, not sold.
Except where applicable law expressly permits otherwise, you may not:
copy, reproduce, distribute, sell, rent, lease or sublicense the Services;
modify or create derivative works based on the Services;
reverse engineer, decompile or disassemble the Services;
attempt to extract source code;
bypass technological protection or security measures;
use PlayNook intellectual property outside the Services without authorization; or
use the Services for commercial purposes without PlayNook's prior written permission.
Nothing in these Terms transfers ownership of the Services or PlayNook intellectual property to you.
5. The Services
PlayNook provides gaming and entertainment services and may make available different games, challenges, features, scores, achievements, rewards, digital content or other functionality.
Some features may depend on:
your device;
operating system;
internet connection;
geographic location;
account status;
application version; or
third-party platforms such as Apple App Store or Google Play.
We may add, modify or discontinue features in accordance with Section 14 and applicable law.
Unless expressly stated otherwise, game scores, achievements, rankings, rewards and other in-game results do not represent money, property or any entitlement outside PlayNook and cannot be exchanged for cash.
6. In-App Purchases
Certain content, features or digital items within PlayNook may require payment (“Paid Content”).
Purchases are currently processed exclusively through the Apple App Store or Google Play, depending on your device and platform.
PlayNook does not directly collect your complete payment card or bank account details.
When making a purchase, you are also subject to the applicable payment, billing and purchase terms of Apple or Google.
The price, currency and any applicable taxes or charges will be displayed through the relevant app store before you confirm your purchase.
You must have authorization to use the payment method associated with your Apple or Google account.
If you are a minor, purchases must be authorized by your parent or legal guardian where required by applicable law or the relevant app-store settings.
7. Paid Content
Purchasing Paid Content gives you a limited contractual right to access or use that content within PlayNook according to its intended functionality.
A purchase does not transfer to you any intellectual property rights in PlayNook, its software or its content.
Unless expressly indicated otherwise, Paid Content:
may be used only within PlayNook;
may not be sold or exchanged outside the Services;
may not be transferred between unrelated PlayNook accounts;
has no cash value; and
cannot be redeemed directly from PlayNook for money.
Where the relevant app store supports restoration of eligible non-consumable purchases, PlayNook will provide the functionality reasonably necessary to restore eligible purchases.
If a transaction is refunded, reversed, cancelled or charged back, PlayNook may remove or disable the corresponding Paid Content, provided this does not affect rights you have under applicable law.
8. Refunds and Consumer Rights
Because purchases are processed through Apple App Store or Google Play, requests for refunds should normally be made through the store that processed the transaction and are subject to the relevant store's refund procedures.
Nothing in these Terms excludes or limits any refund, cancellation, conformity, repair, replacement, price reduction, termination or other consumer right that cannot lawfully be excluded.
In particular, consumers in the European Union and other jurisdictions may have mandatory statutory rights concerning digital content and digital services.
Where applicable law gives you rights because digital content or a digital service is not supplied, is defective or does not conform to the contract, those rights continue to apply regardless of any provision in these Terms.
Any provision stating that a purchase is final applies only to the extent permitted by applicable law and the policies of the relevant app store.
9. User Content
PlayNook may allow you to provide limited content or information associated with your account, such as a nickname, profile image, avatar, feedback or other materials (“User Content”).
You retain any intellectual property rights that you already hold in your User Content.
By submitting User Content to the Services, you grant PlayNook a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display and technically process that User Content only to the extent reasonably necessary to:
provide and operate the Services;
display your profile or other functionality you have chosen to use;
maintain security;
provide support; and
comply with applicable law.
This license ends when the relevant User Content is deleted from our active systems, except where continued retention is required by law, necessary for backups, or otherwise permitted under our Privacy Policy.
You represent that you have the necessary rights to provide any User Content you submit.
10. Acceptable Use
You must use PlayNook lawfully and fairly.
You must not:
use the Services for illegal, fraudulent or harmful activity;
cheat, exploit bugs or intentionally manipulate game mechanics;
use unauthorized software, bots, scripts, automation tools, modified clients or similar tools to obtain an unfair advantage;
interfere with servers, networks or technical infrastructure;
attempt to gain unauthorized access to accounts, systems or data;
probe, scan or test vulnerabilities without written authorization;
introduce malware, malicious code or harmful content;
impersonate another person or misrepresent your affiliation with PlayNook;
harass, threaten or abuse PlayNook personnel or other users;
upload unlawful, infringing, hateful, threatening, sexually exploitative or otherwise illegal material;
infringe intellectual property, privacy, publicity or other rights;
use the Services to advertise, spam or solicit users without authorization;
collect information about other users through unauthorized automated means;
manipulate purchases, refunds, scores, rewards or account systems;
circumvent geographic, age, security or technical restrictions;
create or use accounts for fraudulent or abusive purposes; or
encourage or assist another person in doing any of the above.
PlayNook may take proportionate measures to protect the Services and other users from abuse.
11. Cheating, Fraud and Abuse
Maintaining a fair and secure environment is an important part of the Services.
We may investigate suspected cheating, exploitation, fraud, unauthorized automation, payment abuse, security incidents or violations of these Terms.
Where reasonably necessary and permitted by law, we may:
invalidate improperly obtained scores, results, rewards or benefits;
restrict access to particular features;
temporarily suspend an account; or
terminate an account in serious or repeated cases.
We will take the circumstances and severity of the violation into account where appropriate.
Nothing in this section permits PlayNook to deprive a consumer of mandatory statutory rights.
12. Third-Party Services
PlayNook may depend on or interact with services provided by third parties, including Apple, Google and other technical service providers.
Your use of third-party services may be subject to separate terms between you and the relevant third party.
You must comply with applicable third-party terms when using PlayNook.
PlayNook is not responsible for an independent third-party service to the extent that the relevant matter is outside PlayNook's reasonable control, but this does not exclude liability that applicable law does not permit us to exclude.
13. Social Media and Community Pages
PlayNook may operate official accounts or pages on services such as Instagram, Facebook, TikTok, Discord, X or LinkedIn.
Those platforms are separate services operated by third parties and are subject to their own terms.
Statements made by third parties or community members on those platforms do not necessarily represent PlayNook.
Additional community rules may apply to an official PlayNook community where clearly communicated to users.
14. Changes to the Services
PlayNook may update or modify the Services from time to time.
Reasons may include:
introducing new features;
improving performance or usability;
correcting errors;
maintaining compatibility with devices or operating systems;
responding to security threats or abuse;
complying with law or app-store requirements;
adapting to technical changes; or
retiring features that are no longer reasonably supportable.
We will not charge you an additional price for a modification to Paid Content unless you separately agree to a new purchase.
Where applicable consumer law requires advance notice of a modification or gives you a right to terminate because a modification materially and negatively affects your access to or use of a digital service, we will respect those rights.
15. Software Updates
We may release updates, patches or new versions of PlayNook.
Some updates may be necessary for security, legal compliance or continued operation of the Services.
Older versions may eventually cease to function where reasonably necessary.
You are responsible for maintaining a compatible device and operating system, subject to any mandatory obligations PlayNook has under applicable consumer law to provide necessary updates.
16. Intellectual Property
PlayNook and its licensors own all rights, title and interest in and to the Services, including, where applicable:
software and source code;
graphics and visual design;
user interfaces;
game mechanics and audiovisual elements to the extent protected by law;
text;
logos;
trademarks;
music and sound;
databases;
characters;
artwork; and
other original content.
These rights are protected by intellectual property and other applicable laws.
“PlayNook” and associated branding may not be used in a manner that implies sponsorship, endorsement or affiliation without our written authorization.
17. Feedback
If you voluntarily provide ideas, suggestions or feedback concerning PlayNook, you authorize us to use that feedback for the purpose of improving, developing and operating our Services without an obligation to compensate you.
This does not transfer ownership of any unrelated intellectual property or personal content belonging to you.
18. Privacy
Our processing of personal data is described separately in the PlayNook Privacy Policy.
The Privacy Policy explains what information we collect, why we process it, how long we retain it, who may receive it and the privacy rights available to users.
Acceptance of these Terms does not constitute consent to optional personal-data processing for which applicable law requires separate consent.
19. Suspension and Termination by PlayNook
We may restrict, suspend or terminate access to the Services where reasonably necessary, including if:
you materially or repeatedly violate these Terms;
you engage in cheating, fraud or abusive behavior;
your account creates a material security risk;
we reasonably believe the account is being used unlawfully;
an app store, court or competent authority requires us to take action; or
continued provision of the account would expose PlayNook or others to significant legal or security risk.
Where appropriate and legally required, we will provide notice and an opportunity to remedy a violation before termination.
We may act without prior notice where immediate action is reasonably necessary because of fraud, serious abuse, security risks, legal requirements or circumstances that make prior notice impracticable.
Suspension or termination does not affect any consumer rights that cannot lawfully be excluded.
20. Ending Your Account
You may stop using PlayNook at any time.
You can request deletion of your PlayNook account using the account deletion functionality available through the Services.
Deleting the PlayNook application from your device does not by itself delete your PlayNook account.
Account deletion and the treatment of personal data following deletion are described in our Privacy Policy.
Following termination or deletion, your license to use the Services ends.
Sections of these Terms that by their nature should continue after termination — including intellectual property provisions, accrued payment obligations, limitations of liability and dispute provisions — will remain applicable to the extent permitted by law.
21. Availability of the Services
We aim to provide reliable Services, but we do not guarantee that PlayNook will be available without interruption at all times.
Temporary interruptions may occur because of:
maintenance;
updates;
security incidents;
technical failures;
internet or network failures;
third-party service outages;
events outside our reasonable control; or
legal or regulatory requirements.
Where required by consumer law, this section does not limit your statutory rights relating to interruption, failure to supply or lack of conformity of a paid digital service.
22. Warranties and Statutory Guarantees
Nothing in these Terms excludes any warranty or guarantee that cannot legally be excluded.
For consumers entitled to statutory guarantees relating to digital content or digital services, PlayNook remains responsible for those guarantees as required by applicable law.
To the maximum extent permitted by applicable law and subject to those mandatory rights, PlayNook does not warrant that:
every feature will always be available;
the Services will be completely error-free;
every device or operating-system version will always remain supported; or
all technical interruptions can be prevented.
The Services are provided for entertainment purposes and should not be relied upon for safety-critical, medical, financial, legal or other high-risk purposes.
23. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes or limits liability for fraud, fraudulent misrepresentation, intentional misconduct, gross negligence where it cannot lawfully be limited, death or personal injury caused by negligence where applicable, or any mandatory consumer right.
To the maximum extent permitted by applicable law, PlayNook will not be responsible for indirect or consequential losses that were not reasonably foreseeable when you entered into these Terms.
PlayNook is not responsible for losses caused solely by circumstances outside its reasonable control, except where applicable law provides otherwise.
For consumers, any limitation in these Terms applies only to the extent permitted by the mandatory law applicable to the consumer.
24. Events Outside Our Reasonable Control
PlayNook will not be considered in breach of these Terms for a delay or failure caused by circumstances outside its reasonable control, such as widespread network outages, natural disasters, war, government actions, major cyberattacks, telecommunications failures or failures of essential third-party infrastructure.
This provision does not remove any mandatory rights or remedies available to consumers under applicable law.
25. Apple App Store Specific Terms
If you download or use PlayNook through the Apple App Store, the following additional terms apply.
25.1 Agreement with PlayNook
These Terms are concluded between you and PlayNook, and not between you and Apple.
PlayNook, and not Apple, is responsible for the PlayNook application and its content, subject to applicable law.
25.2 Scope of license
Your license to use PlayNook on Apple devices is a non-transferable license to use the application on Apple-branded products that you own or control, as permitted by the applicable Apple Media Services usage rules.
The application may also be accessed through other accounts associated with the purchaser where permitted by Apple features such as Family Sharing.
25.3 Maintenance and support
PlayNook is responsible for maintenance and support services for PlayNook to the extent required by these Terms or applicable law.
Apple has no obligation to provide maintenance or support services for PlayNook.
25.4 Warranties
PlayNook is responsible for warranties applicable to the PlayNook application to the extent required by law.
If the application fails to conform to an applicable warranty, you may notify Apple and, where applicable under Apple's rules, Apple may refund the purchase price paid for the application.
To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to PlayNook.
Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to an applicable warranty remain PlayNook's responsibility to the extent required by law.
25.5 Product claims
PlayNook, not Apple, is responsible for addressing claims relating to the PlayNook application or your possession or use of it, including product-liability claims, claims concerning compliance with applicable legal or regulatory requirements, and claims arising under consumer-protection, privacy or similar legislation.
25.6 Intellectual property claims
If a third party claims that PlayNook or your possession or use of the application infringes that party's intellectual property rights, PlayNook, not Apple, will be responsible for the investigation, defense, settlement and discharge of that claim to the extent required by applicable law.
25.7 Third-party terms
You must comply with applicable third-party terms when using PlayNook.
25.8 Third-party beneficiary
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms with respect to this Section.
Upon your acceptance of these Terms, Apple will have the right to enforce the applicable provisions against you as a third-party beneficiary.
26. Google Play Specific Terms
If you download or use PlayNook through Google Play, your use of Google Play, your Google account and Google Play billing services is also subject to Google's applicable terms.
Purchases processed through Google Play are subject to Google Play billing and refund procedures as well as any mandatory rights provided by applicable law.
PlayNook remains responsible for the PlayNook application, its operation and claims relating to PlayNook to the extent required by applicable law.
27. Trade Restrictions and Legal Compliance
You may use the Services only in compliance with applicable laws and trade restrictions.
Where required for distribution through the Apple App Store, you represent that you are not:
located in a country or region subject to an applicable U.S. Government embargo or designated by the U.S. Government as supporting terrorism; or
listed on an applicable U.S. Government list of prohibited or restricted parties.
Nothing in this provision requires you or PlayNook to violate any law applicable in your jurisdiction.
28. Governing Law
These Terms are governed by the laws of Italy, without regard to conflict-of-law principles, except where mandatory applicable law requires otherwise.
If you are a consumer, this choice of Italian law does not deprive you of protections granted by mandatory provisions of the law of the country in which you habitually reside where those protections apply to you.
29. Jurisdiction and Disputes
We encourage you to contact us first at info@playnook.games if you have a problem with the Services so that we can attempt to resolve it.
If you are a consumer, the competent court will be determined according to applicable consumer-protection and jurisdiction rules. Nothing in these Terms deprives you of a right to bring proceedings before the courts of your place of residence where applicable law grants you that right.
If you use the Services for purposes relating primarily to a trade, business or profession and are not acting as a consumer, the courts of Florence, Italy will have exclusive jurisdiction to the extent permitted by law.
30. Changes to These Terms
We may update these Terms where reasonably necessary, including because of:
changes to the Services;
new features;
changes in law or regulation;
security requirements;
changes required by Apple, Google or another distribution platform; or
changes to our business or technical operations.
The current version will identify the date of the latest update.
If a change materially affects your rights or obligations, we will provide reasonable advance notice where required by applicable law.
Where applicable law requires your express agreement to updated Terms, we will request it.
If you do not agree to a material change, you may stop using the Services and delete your account. Any additional statutory rights concerning changes to paid digital services remain unaffected.
31. Transfer of These Terms
You may not transfer your PlayNook account or your rights under these Terms to another person without our written permission.
PlayNook may transfer its rights and obligations under these Terms in connection with a merger, acquisition, reorganization, sale of business or assets, or similar corporate transaction, provided that such transfer does not reduce any mandatory rights available to you.
Where required by applicable law, we will inform you of the transfer.
32. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
The invalid provision will be interpreted or replaced only to the extent necessary to achieve a lawful result that most closely reflects its intended purpose.
33. No Waiver
If PlayNook does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.
34. Entire Agreement
These Terms, together with any additional terms expressly applicable to a specific feature or transaction, constitute the agreement between you and PlayNook concerning your use of the Services.
The Privacy Policy separately governs how PlayNook processes personal data.
Nothing in this section limits rights or representations that cannot lawfully be excluded.
35. Contact
Questions, complaints or claims relating to PlayNook or these Terms may be sent to:
PlayNook S.r.l.
Piazza Seccatoi, 10
Fucecchio (FI), Italy
VAT No. 07255710480
Email: info@playnook.games
PEC: playnook@pec.it